Processing and Delivery
How long does it take before my order is on it way for delivery?
It takes on average 3 - 5 working days to process your order.
How long does delivery take?
Shipping speeds depend on what is ordered and where it is going!
The below shipping estimates are on top of print times.
UK 1-3 business days
EU 3-6 business days
USA and REST OF THE WORLD 4-8 business days
Can I cancel an order before it is shipped?
It is possible to cancel an order before it has been shipped and not face any charges.
But, you need to be quick!
Get in touch with our team as soon as you know you want to cancel. If it's still in the print queue we'll cancel it and refund you, no bother at all.
What do I do if an order arrives damaged?
If an order arrives damaged, we’re happy to send a replacement. Please send photos of the damage to firstname.lastname@example.org, stating the order number, and we’ll take it from there.
We are happy to refund or replace an order if there is a quality issue, or if an item is lost in the mail.
Unfortunately we are not able to accept returns for any other reason. This is because most of our products are custom-made, print-on-demand items.
What do I do if an order hasn’t arrived?
When orders go AWOL...
If you have waited longer than expected for an order to arrive, you can get in touch with us at email@example.com. We’ll be able to look into it for you and see if there’s an issue.
- Do also check with your local post office and/or your neighbours, as often this is where 'lost' orders seem to end up!
- At peak times (like around Christmas and other holidays), please do allow a little longer for your order to arrive. The postman needs a holiday too :)